- Hotmail will put any spam-looking messages in your Junk folder; click on it on the left to view its content. If you can't see it, expand your folders by clicking on the disclosure triangle:
Tip: when an undesirable email reaches your inbox, select it and click "Junk" at the top.
- Click on an email to review it: images are automatically blocked to protect your privacy. • Never click the "I'm not sure, show content" link unless you are sure that this email is legitimate.
• Clicking "Wait, it's safe!" will tell Hotmail to move that message to your inbox, and consider future emails from that person as safe (same as clicking "Not junk" in the toolbar at the top).
• Never follow links inside spam messages, or open any attachment: these are very possibly viruses.
- The "Microsoft SmartScreen marked this message as junk and we'll delete it after ten days" yellow bar reminds you to check your Junk folder weekly. Messages deleted from there can't be recovered.
Caution: emails deleted from the Junk folder bypass the Deleted folder, and are gone for good!
- To let Hotmail know that a message is safe (not to filter it as spam in the future), you can: • Click on the "Wait, it's safe" link in the email, or the "Not junk" link at the top.
• Add the person to your contacts.
• Add that address to your safe senders list (or allow all mail from "
- To delete spam messages, you can: • Click "Delete" (top left of listing) to get rid of the current message or click on the "x" icon.
• Select emails by ticking their checkbox, and click "Delete" at the top (or hit the Delete key).
• Check the "All" checkbox above the listing and click Delete to get rid of those on the current screen.
• Right-click on the Junk folder and choose "Empty folder".
• When inside the Junk folder, click "Empty" (next to print icon).
Tip: you can block senders by email address or domain to keep them away from your account.
- If you check your Hotmail account from Windows Live Mail, right-click and choose "Empty 'Junk email' folder" or click on the "x" button - it will be reflected in your live account (and vice versa).
- To customize your spam settings, click on Options (near top right) and pick "More options".
- Click on "Filters and reporting" in the next screen (first link in second column).
- Under "Choose a junk email filter", Standard is the default: pick Exclusive to block emails from all but your contacts, your safe senders, or official communication from Microsoft or Hotmail.
- "Report junk messages" is enabled by default: this allows Microsoft to learn from patterns, and become better at detecting spammers. Select "Don't report" to turn off the feature.
- Under "Block content from unknown senders", the default setting is more functional: for enhanced security, choose "Block attachments, pictures, and links for anyone not in my safe senders list" instead. This will hide pictures and prevent you from opening / downloading attached files, except for emails from people you took the time to add to your safe senders list.
- Click Save to update your default settings!